Frequently asked questions

No. EU rules give you the right to have your car serviced at an independent garage without losing the manufacturer warranty, as long as the service follows the manufacturer’s schedule and parts of equivalent quality are used. We stamp your digital service book.

Yes. You get a fixed price before we begin. If we find something else that should be fixed, we call you and agree on it first. We never do extra work without your approval.

For smaller jobs like tyre changes, diagnostics and A/C service, you can wait in our customer lounge with coffee and wifi. For bigger repairs, you can borrow a courtesy car by arrangement.

All common makes: petrol, diesel, hybrid and electric. Our diagnostic equipment covers most models from the last 25 years.

You can pay by card, MobilePay or bank transfer when you collect the car. For larger repairs we can offer instalments through a finance partner.

Yes. Use the key drop box at the gate. Put the key in an envelope with your name, phone number and registration number, and we will call you once we have looked at the car.

Yes, we are happy to help in English. Booking, quotes and invoices can all be in English.

We give a warranty on both parts and labour. If a fault occurs in work we have done, we fix it free of charge. Keep your invoice: it is your proof of warranty.